Frequently Asked Questions

No matter whether this is your first time ordering custom patches or you’re an old hand, if you have questions, we’re happy to answer them. We make ordering custom patches of all kinds easy, fast and fun!.

What are the steps to start my order?

Start by filling out our Free Quote page, which comes with no obligations. Here, you can upload your design, and we'll get back to you quickly with a quote and a free digital proof of your patch design.

What's the minimum number of patches I can buy?

You can purchase as little as 10 patches. However, buying in bulk provides significant savings per patch.

Can you help me design my patches?

Definitely! Our experienced graphic designers are eager to work with you to create custom patches you'll love. We offer complimentary artwork and revisions to ensure your design is perfect.

What file formats are acceptable for my artwork?

We support various file formats, including jpg, png, gif, ai, eps, svg, psd, pdf, doc, xls, and ppt. We prefer vector art, but raster art with a minimum resolution of 300 dpi is also fine.

Are there any limitations on my patch's shape?

None whatsoever! Our hot-cut border allows us to create patches in any shape you want. Standard shapes for embroidered patches typically have a merrowed border. No matter the shape, we can turn it into a patch.

Can you make patches smaller than 2 inches?

Indeed, we can. However, keep in mind that the amount of detail we can include in your patch depends on its size. Larger patches can accommodate more detail.

What's the largest size for a patch?

We can produce patches up to 15 inches in either width or height.

What materials are used to manufacture patches?

Our embroidered patches are crafted from a mix of poly-cotton twill fabric and 100% rayon threads. For PVC patches, we use PVC vinyl.

What's the function of the tape backing?

The tape backing is a peel-and-stick backing suitable for temporary use, like trade shows or weekend events. We recommend a hot-cut border for patches with tape backing. However, for long-term use, tape backing is not advised.

When is the payment for the order processed?

Once we receive your email approval to proceed with the order, we will charge your credit card and start the order with our factory.

Why do I need to pay upfront for my patches?

As you're ordering a custom product that can't be resold due to its unique design, we require payment when placing the order.

How can I trust that I will receive my patches after payment?

We are a reputable company with nearly 20 years of outstanding customer service. Our parent company, TJM Promos, has an A+ rating with the Better Business Bureau. You can always contact us by phone to speak with a representative. We prioritize your trust and satisfaction.

Are there extra costs for shipping or sales tax?

We provide free shipping for orders within the continental United States. However, due to our Florida location, we must apply sales tax for orders shipped to Florida addresses.

What forms of payment do you accept?

We accept all major credit cards, including Visa, Mastercard, Discover, and American Express.

Do you accept purchase orders or checks?

Yes, we accept purchase orders from public schools or government agencies for orders over $200. We also accept checks, but please note that your order will only be processed after we receive the check.

What if I find a less expensive option elsewhere?

While price is a factor, remember that value also includes quality and service. We use high-quality materials and advanced production techniques and back every patch with our 100% Satisfaction Guarantee. We have been known for our exceptional customer service over the past 20 years. Additionally, we offer a price match for identical custom patches.

How long will it take to receive my patches?

Our standard delivery time is 7 working days for rush orders and 14 days for normal orders from the payment date. If you need them sooner, we will do our best to accommodate your needs.

Can you ship to an APO?

Yes, we do offer shipping to APO addresses, although a small shipping and handling fee will apply.

How durable is the iron-on backing?

When applied correctly, the iron-on backing can last for about 20-30 wash cycles. For iron-on patches, we suggest choosing a hot-cut border.

Can I preview the patch before finalizing the order?

Certainly. Our graphic art department will create a full-color proof for your review and approval, allowing you to see the final patch design.

What if the proof doesn't meet my expectations?

If the proof isn't to your satisfaction, you can request any necessary changes. We are happy to revise the proof until it meets your approval, and we do not charge for any proofs or revisions.

Where are your custom patches produced?

Most of our custom patches are produced overseas. This is a common practice in our industry and allows us to offer you high-quality patches at competitive prices.

Do other patch companies also produce their products overseas?

Yes, it's standard in the industry to produce patches overseas. Like us, most of our competitors also follow this practice to maintain competitive pricing and quality.

How do you calculate the price of your custom patches?

When we provide a quote to our customers, it is based on the production costs. Our goal is to offer you the best possible price without compromising on the quality of our patches.

Can I request my patches to be produced in the U.S.A.?

Absolutely! If you prefer your patches to be produced in the U.S.A., we can certainly accommodate this request. Please note that the cost may vary as it will be based on domestic production costs. We will provide a quote upon request.

Will producing in the U.S.A. affect the quality of the patches?

No, the quality of our patches remains high regardless of where they are produced. Whether made overseas or in the U.S.A., we ensure that our patches meet the highest standards of quality and craftsmanship.

Don't see a answer to your question? Please don't hesitate to email us or call us at (+1) 623-207-1441.

Ready to place your order/quote?

We make ordering custom patches fast, easy and fun! Check out our no-obligation Free Quote page and let’s get started!